Thank you for shopping with AURMACY.
Orders are generally processed within 1–3 business days before dispatch.
For deliveries to Australia, estimated delivery is generally 5–12 business days after dispatch.
AURMACY works with international fulfilment partners. Depending on product availability and fulfilment requirements, orders may be dispatched from facilities in China.
Shipping & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow several business days for the first tracking update to appear.
Shipping Costs
Any applicable shipping charges are shown clearly at checkout before payment is completed.
If a free-shipping promotion applies, the relevant conditions will be shown on the website or during checkout.
Delivery Delays
Delivery times are estimates and may occasionally be affected by:
- Carrier delays
- Customs or border processing
- Public holidays
- Severe weather
- Incorrect or incomplete delivery details
- Other circumstances outside our reasonable control
Address Changes
Please check your delivery address carefully before completing your order.
If you notice an error, contact support@aurmacy.com as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered fulfilment or been transferred to a carrier.
Customer Support
For questions about delivery, tracking or an existing order:
Email: support@aurmacy.com
Response time: 1–2 business days
Business Information
Business name: AURMACY
Operated by: Manifexis Group Limited
Registered Address:
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road
Central, Hong Kong
Email: support@aurmacy.com
For more information, please review our Order Status, Returns, Refunds & Cancellations Policy, Terms of Service, and Privacy Policy.