Thank You for Your Order

Your order has been successfully received and is now being processed.

At Aurmacy, we aim to provide a clear and reliable ordering experience. You will receive an email with your order details, followed by tracking information once your package has been dispatched.

Please review your confirmation email carefully and contact us as soon as possible if any order or delivery details appear incorrect.

What Happens Next

1. Order confirmation

You will receive an email confirming your purchase, including your order number, selected products, delivery address and payment details.

Please check this information carefully.

2. Order processing

Your order will be prepared for shipment by our fulfilment team.

During busy periods, weekends or public holidays, processing may take slightly longer.

3. Dispatch and tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

Tracking information may take several business days to update after the parcel has been handed to the carrier.

Estimated Delivery Time

Estimated delivery time:

5 to 12 business days

This estimate begins after the order has been dispatched and does not include order-processing time.

Delivery estimates are not guaranteed. Delays may occasionally occur because of:

• Carrier processing
• Customs or border inspections
• Public holidays
• Severe weather
• Incorrect or incomplete address information
• Circumstances outside our reasonable control

We will provide the available tracking information so you can follow the progress of your shipment.

Frequently Asked Questions

Where can I track my order?

Once your order has been dispatched, you can track it through the tracking link in your shipping confirmation email.

You can also visit:

Your dedicated parcel pay login on our website

Please allow several business days for the first tracking update to appear.

Why has my tracking information not updated yet?

Tracking information may not update immediately after dispatch. The carrier may need additional time to scan and register the parcel within its network.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

Can I modify my order?

Contact us as soon as possible if you need to correct your delivery address or order details.

We will try to assist, but changes cannot be guaranteed once an order has entered processing, been packed or been transferred to the carrier.

Can I cancel my order?

Cancellation requests must be submitted as soon as possible after placing the order.

An order can only be cancelled if it has not yet entered fulfilment. Once the order has been processed, packed, assigned for dispatch or handed to the carrier, we may no longer be able to stop the shipment.

A cancellation is only confirmed after you receive written confirmation from Aurmacy.

What should I do if my order is delayed?

Please review the tracking information first.

Where the estimated delivery period has passed and tracking has not provided a meaningful update, contact our support team with your order number. We may need to request additional information or open an investigation with the carrier.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as reasonably possible and include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the parcel and shipping label

We will review the matter and provide an appropriate solution in accordance with our Returns, Refunds and Cancellations Policy and applicable consumer law.

Need Assistance?

Our customer support team is available to help with questions about your order.

Email: support@aurmacy.com

Please include your order number when contacting us.

We aim to respond within one to two business days. Response times may be longer during weekends, public holidays or unusually busy periods.

Important Order Information

Please ensure that your delivery address is complete and correct.

Aurmacy is not responsible for delays caused by inaccurate or incomplete information supplied during checkout, except where Aurmacy or its service providers caused the error.

Your purchase remains subject to our:

• Shipping Policy
• Returns, Refunds and Cancellations Policy
• Terms and Conditions
• Privacy Policy

Nothing on this page is intended to exclude or restrict any rights that cannot legally be excluded under applicable consumer law.